FAQ
1.I know only the excavator model, but can not offer parts No., what should I do ?
If possible, you can send us the old photo, nameplate or the size for reference.
2.What is the warranty of the parts after I purchase?
The warranty is 6/12 Months based on the item details.
3.How can I pay the order?
We can receive payment through T/T, Western Union, Paypal(for small amount),Alibaba trade assurance.
4.When will get the items after I place order?
Once your payment is confirmed, we will arrange the goods within 24 hours, if not in stock ,we will inform you before placing the order.
5.How can I do if there is something wrong with the items?
First of all , I have confidence in the quality of our products ,if you really found something wrong ,pls provide the old photo for us. After it is confirmed, pls return to us , we will offer the correct item.
6.What is your main products ?
We are specialized in the excavator spare parts, such as travel motor gearbox/assy/parts, swing gearbox/assy/motor/parts, hydraulic pump assy/parts, gear parts. If you need other excavator parts, we also can supply as your requirements.
About delivery
1. Commodities will be sent to all the countries all over the world.
2. Please make sure that your address and contact information are correct.
3. Products will be carefully checked before shipment.
4. Generally, items will be shipped 2 working days after the payment is received.
Should any delay happen due to logistic company and local customers or duties, we will inform via message or email immediately and your understanding will be highly appreciated.
5. The buyers are supposed to be charged for the possible additional cost such as taxes and customs duties. In order to ensure your order with lower taxes upon import, we will declare it as a "sample" with a lower value custom invoice. This lower price does not reflect the total price you paid.
6. The delivery we usually use are EMS, DHL, FEDX, and UPS.
